Returns & Refunds

Last updated: April 2026

Authenticity Guarantee

At Tvaacha, we are committed to delivering only 100% genuine and high-quality skincare products. All our products are carefully formulated, sourced through verified processes, and subjected to strict quality checks before dispatch.

Concerns? Email us at support@tvaacha.com

Eligibility for Returns

✓ Return request raised within 7 days of delivery
✓ Product must be unused, unopened, and in original packaging
✓ Product seal must be intact

Non-Returnable Conditions

We do not accept returns if:

✗ The product has been used or tested
✗ The packaging is tampered or damaged
✗ The product is purchased under sale/clearance (unless defective)

How to Request a Return

Email us at support@tvaacha.com
Share your Order ID, reason for return, and clear images of the product
Our team will review and guide you through the next steps

Reverse pickup arranged within 24–48 hours of approval. Pickup completed within 3–5 working days.

Refund Policy

Once the returned product is received and verified, refunds will be processed within 7–10 business days.

Prepaid Orders

Amount refunded to original payment method.

Cash on Delivery (COD)

Refund processed via bank transfer (details shared via email).

Important Notes

• Shipping charges are non-refundable
• COD charges are non-refundable
• Partial returns from combos/kits are not allowed
• Sale/clearance items not eligible for return unless damaged

Damaged / Incorrect Product

Contact us within 48 hours of delivery with images and order details. We will arrange a replacement or refund accordingly.

Cancellation Policy

Orders can only be cancelled if in "Pending" state. Once processed or shipped, cancellation is not possible.

To cancel: email support@tvaacha.com. Requests processed within 1–2 business days.

"Because skincare is personal, we ensure every product reaches you in its safest and most authentic form."